CUSTOMER CARE
Request a Return
Your order. Your request. A clear next step.
YOUR SECURE RETURN REQUEST
Start with your order.
Sign in to our Shopify-hosted customer account center using the email address you used at checkout. Open the relevant order to view its available return options.
Sign in to request a returnYou will continue to Shopify. Sign-in uses an email verification code. We do not ask you to enter your password, card details or verification code on this page.
Find your order
Use the same email address as your purchase. After signing in, open the order containing the item you want to return.
Tell us about the item
Choose Return items or Request return if shown for your order. Select the item, choose a reason and add a note. Please state whether the product is unopened, opened but unused, or opened and used.
For damaged, defective or incorrect items, describe the issue and keep the product, packaging and photographs for review.
Submit for review
Submit your request through Shopify. A request is not an automatic approval or refund. Follow the response and return instructions for your order before shipping anything back.
If no return action is shown, check that you are signed in with the purchase email and that the item has been delivered. Review the contact information shown on your order for further assistance.
BEFORE YOU SEND ANYTHING
U.S. return shipping is free. A 30% restocking fee applies only when the product has been opened and used. Unopened and opened-but-unused products are not subject to this fee. Read the full Return & Refund Policy.
This page directs you to Shopify; it does not collect or submit a return request on its own.